Identifying Issues Model in the Policy-Making Process of Public Sector Cultural Organizations, Case study: Isfahan Municipality's Cultural, Social and Sports Organization

The problem is the difference between the current situation and the desired one. However, basically what happens when we are confronted with a phenomenon that we call "problem"? What happens when we look at something that creates a spark in our mind while it has not been the same for another person who is looking at the same thing? What creates problematic sparks in minds is "theory." Every cultural theory has a key criterion called the desired situation, and what directly or indirectly prevents the realization of this desirable situation would be called a "cultural problem." Therefore, it is desirable to determine what is problem and what is not problem. Examining the problem-solving model in any society reveals the way of looking at issues in a system based on a specific cultural theory. The study of the scientific literature of the (our) country shows the lack of theoretical studies and at the same time observes the practice and reality in the field of cultural issues that are focused on the cultural realities of Iranian society. This case study, by case study of one of the cultural organizations of the public sector of the country, and using the thematic analysis method, has proposed an example of the conceptual model of problematics. This three-dimensional model shows how the view of cultural issues is formed by this cultural organization. Also, a five-dimensional management conceptual model was drawn, which studies showed that all cultural issues in this organization follows these five aspects.